Accessing our services is simple. If you're an NDIS participant, you can get in touch with us via phone, email, or by filling out our online inquiry form. We'll work with you to understand your NDIS plan and tailor our services to your individual need

Anyone who has an active NDIS plan is eligible to receive services from NDC. We work with self-managed, plan-managed, and NDIS-managed participants. If you're unsure about your eligibility, feel free to contact us, and we’ll guide you through the process.

Our services are funded through the NDIS. Depending on how your NDIS plan is managed, payments can be made through the NDIS portal (NDIA-managed), by your plan manager, or directly by you (self-managed).

If you need to cancel or reschedule a service, please notify us at least 24 hours in advance. Cancellations made without proper notice may incur a cancellation fee in line with NDIS guidelines.

At NDC, we take privacy and confidentiality very seriously. Your personal information is securely stored and only used for service delivery as per the NDIS Privacy Guidelines. We adhere to strict data protection practices to ensure your information is safe at all times. For more details, please refer to our Privacy Policy

We value your feedback and encourage you to share your thoughts with us. You can provide feedback or make a complaint through our website's Feedback and Complaints page, or you can contact us directly via phone or email. We take all complaints seriously and strive to resolve any issues promptly.

Yes, you can request changes to your services or Service Agreement at any time. If your needs or NDIS plan change, we’ll work with you to update your Service Agreement accordingly. Simply contact us to discuss the changes you’d like to make.

At NDC, we take a person-centered approach to your care. We work closely with you to develop tailored support services that align with your NDIS plan and help you achieve your personal goals. Whether it’s improving independence, building social connections, or developing new skills, we are here to support you every step of the way.

Getting started is easy! Simply reach out to us via phone, email, or by filling out our online inquiry form. Once we understand your needs and NDIS plan, we’ll guide you through the process of creating a personalized Service Agreement and help you get started with the right support services. We’re here to ensure you receive the care and assistance you need.