Privacy Policy for National Disability Compass (NDC)

At National Disability Compass (NDC), we are committed to protecting your privacy and personal information in compliance with the National Disability Insurance Scheme (NDIS) Privacy and Confidentiality Guidelines and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose personal information.

1. Collection of Personal Information

We collect personal information that is necessary for the provision of our services under the NDIS. This may include, but is not limited to:

  • Full name, contact details, date of birth

  • Health information, medical reports, and care needs

  • NDIS Plan details, support needs, and goals

  • Financial information, such as payment details or funding information

  • Next of kin or emergency contact details

We collect personal information directly from you or your authorized representative. In some cases, we may collect information from third parties, such as healthcare providers or NDIS support coordinators, but only with your consent or as required by law.

2. Purpose of Collection

NDC collects personal information to:

  • Provide tailored support and services under the NDIS

  • Communicate with you regarding your care, services, or changes to your plan

  • Comply with legal and regulatory obligations under the NDIS

  • Manage and report on service delivery for quality assurance purposes

  • Maintain records required for NDIS audits and compliance reviews

We will not collect or use your personal information for any other purpose without your explicit consent, unless required by law.

3. Use and Disclosure of Personal Information

NDC will only use and disclose your personal information for purposes directly related to the delivery of our services and as required under the NDIS. This may include:

  • Sharing information with NDIS planners, support coordinators, and allied health professionals involved in your care

  • Communicating with your authorized representatives or guardians

  • Providing information to regulatory bodies, such as the NDIS Quality and Safeguards Commission, as required for compliance or audits

  • Engaging third-party service providers, such as IT support or accounting services, who assist in the operation of our business, provided they comply with strict privacy obligations

We will not sell or share your personal information with third parties for marketing purposes.

4. Storage and Security of Personal Information

NDC takes the security of your personal information seriously. We have implemented appropriate physical, electronic, and managerial procedures to safeguard your personal information from unauthorized access, misuse, alteration, or disclosure. These measures include:

  • Secure password-protected databases and files

  • Encryption of electronic data

  • Regular staff training on data protection and privacy compliance

  • Restricted access to personal information only to those who require it for service delivery

In accordance with NDIS guidelines, we will retain your personal information for the period necessary to fulfill our obligations under the NDIS, after which it will be securely destroyed or de-identified.

5. Access and Correction of Personal Information

You have the right to access the personal information we hold about you. If you believe any of the information is inaccurate, out-of-date, or incomplete, you may request corrections or updates by contacting us at [Insert Contact Details].

We will respond to requests for access or correction within a reasonable timeframe and provide updates as required by law.

6. Consent

Where possible, NDC will seek your consent before collecting or using your personal information. In cases where consent cannot be obtained due to your capacity, we will seek consent from your legally authorized representative or guardian.

By providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us.

7. Complaints

If you believe your privacy rights have been breached, you may lodge a complaint with us by contacting our Privacy Officer at [generalNDC@outlook.com]. We take all complaints seriously and will investigate any potential breaches in accordance with our obligations under the NDIS.

If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.

8. Changes to Our Privacy Policy

NDC reserves the right to modify or update this Privacy Policy at any time to comply with legal or regulatory requirements. Any changes will be posted on our website and made available to you upon request.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us